Hi All,
We have a requirement to generate the SAP Portal ITSM link in ITSM emails for end users. Like If we create or update any incident the end users will get an notification email with the Incident number. So users can click on that link in the email which will redirect to open that particular incident.
So right now the links are generating with solution manager host, so that when user clicks on links in email will open ITSM solman directly. Without any interaction with SAP Portal.
We have Integrated Solution manager with SAP Portal for ITSM. SAP Portal Version 7.31. ITSM is working fine through portal without any issues.
We need a solution where in the SAP Portal URL need to be generated in the Incident Notification emails, so that when users click on portal ITSM link from their emails will route through SAP Portal to open the Incident directly.
Could some one please us help in this scenario.
Your valuable inputs are much appreciated.
Thanks & Regards,
Praveen