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Cannot load report from server in Crystal Reports 2013 Viewer

Hello,

 

I am having trouble opening a report that is hosted on a Crystal Reports Server (2013) from the Crystal Viewer.  I've created and uploaded the reports using the report designer (version 2013).  The reports have been uploaded using the "Save As -> Enterprise" to save to my enterprise server.  This part works fine.  I then navigated to the Crystal Reports Viewer to open my report (that I just uploaded w/ the designer) from the server.  Depending on the report, one of two things happens:

 

1.) I get a loading bar at the bottom right of the screen that says "Operation in progress . . ." followed by an error message:

 

Unable to Refresh Report

A problem occurred while refreshing on the server. The report may not be configured properly for refresh.

Please contact your server administrator. (me)

 

2.) I get a loading bar at the bottom right of the screen that says "Refreshing <file name of the report> (<server name>)" followed by... nothing.  The loading bar goes away and nothing happens.  It goes back to the screen that shows when the application first loads (blank canvas).

 

I've taken some basic troubleshooting steps to try and rule out any potential issues that came to mind, but I've not been successful.

 

Any help would be appreciated, thanks!


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