Dear Experts,
Please give solution.I am facing exception when i clicking the log off link in the masthead.This is the Error.
Exception ID:06:49_21/08/14_0011_9271950
[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Application name : com.vendor.masthead
Component : pcd:com.sap.portal.system/gpal_hidden_content/gpar/com.vendor.masthead/logoffConfirmMsg
Component class : com.sapportals.portal.navigation.LogoffConfirmMsg
User : Administrator
at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:245)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)
at com.sap.portal.prt.pom.PortalNode.service(PortalNode.java:590)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:233)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:520)
at com.sapportals.portal.prt.connection.ServletConnection._handleRequest(ServletConnection.java:224)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:101)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: com.sap.portal.prt.core.PortalRequestManagerException: PortalRuntimeException
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:347)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:380)
at com.sap.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:88)
at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:222)
at com.sapportals.portal.navigation.LogoffConfirmMsg.doContent(LogoffConfirmMsg.java:24)
at com.sapportals.portal.prt.component.AbstractPortalComponent.doRefresh(AbstractPortalComponent.java:358)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:203)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:292)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
... 57 more
Caused by: com.sap.portal.prt.broker.PortalComponentNotFoundException: getJSPResourceComponent failed
at com.sap.portal.prt.broker.PortalAppBroker.getJSPResourceComponent(PortalAppBroker.java:461)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:300)
... 68 more
Caused by: com.sap.portal.prt.om.ObjectNotAvailableException: Object: [jsp/LogoffConfirmMsg.jsp@com.axis.masthead.logoffConfirmMsg] load failed
at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:246)
at com.sap.portal.prt.om.ObjectsManager.getObjectHandle(ObjectsManager.java:147)
at com.sap.portal.prt.broker.PortalAppBroker.getJSPResourceComponent(PortalAppBroker.java:456)
... 69 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while processing jsp: portal module name = com.axis.masthead, JSP name = jsp/LogoffConfirmMsg.jsp
at com.sap.portal.prt.servlets_jsp.JSPProcessor.processJsp(JSPProcessor.java:67)
at com.sap.portal.prt.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:131)
at com.sap.portal.prt.broker.PortalComponentItem.load(PortalComponentItem.java:371)
at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:234)
... 71 more
Caused by: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: [Error in executing the compilation process: [ Compilation Failed! Exit Code=1
My portal version is 7.4.
Thanks for advance,
Durga Rao.