Hi All,
Our SRM system version is 7.0 EHP3 and Portal version is NW 7.4. Last week, our portal team informed us be informed that many users are unable to see shopping cart related tasks in their task list. Clearing the UWL cache also not resolves the issue. We checked the UWL related applications and have found inconsistencies. Many such applications are partially started and not running on all the server nodes. We started the Portal (PI Portal) and post that UWL related application were started, means status was up and running (GREEN).
The cause of the blank shopping carts was resolved through the restart of the PI Portal system. As the Portal and Basis Teams were investigating, the shopping carts that were previously there disappeared after the restart. Restart seemed to resolve one issue of blank shopping carts. The disappeared shopping carts had not come back home. Means the restart has not flushed records from the table KMC_UWL_ITEMS2. Later we truncated table KMC_UWL_ITEMS2. Cache was cleared from DB end and this resolves the issue i.e disappeared shopping carts had come back home. Has anyone faced this issue? I need to understand the flow. Questions:
1. The cause of the blank shopping carts that was resolved through the restart (PI Portal) of the system, how?.
2. What caused the shopping carts to disappear from the task lists of users and how truncating table KMC_UWL_ITEMS2 brought back the disappeared shopping cart back.
3. Why restarting the PI Portal and Portal DB doesn’t resolve the issue and truncate was required?
4. Additionally what can be done to avoid such situations to appear again in future? I had never face this issue in the past. My understanding for such scenario in Portal is not huge. Apologies if I didn’t frame my queries in a correct manner. Please help. Our SRM system version is 7.0 EHP3 and Portal version is NW 7.4.
Regards, Vicky
