Hi,
The CRM web ui is integrated into the sap portal and currently we are on NW 7.3. When a user logs into the portal and accesses the CRM links, and then logs off from the portal, it shows that he has successfully logged off, but a popup window is still open showing:
Portal runtime error
An exception occurred while processing your request. Send the exception ID to your portal administrator.
Exception ID 08:33_26/02/12_0108_3368450
See log file for details about this exception
I have checked the log viewer in the NWA, but there is no error which was logged. There is a log entry showing that the user has successfully logged out but there is no other error.I'm not sure how to check what is happening.
Thanks & Regards,
Vaishnavi